Frequently Asked Questions

Most orders are processed within 1-2 business days. Once shipped, delivery times are typically:

• Standard Shipping: 3-5 business days
• Expedited Shipping: 2-3 business days
• Express Shipping: 1-2 business days

Please note that delivery times may vary based on your location and any potential carrier delays. You'll receive a tracking number via email once your order ships so you can monitor its progress.

Yes! We offer free standard shipping on all orders over $49 within the continental United States. Orders under $49 have a flat shipping rate of $5.99.

For expedited and express shipping options, additional fees will apply based on the weight and destination of your package.

Currently, we only ship to addresses within the United States and Canada. For Canadian orders, please note that additional shipping fees and potential customs duties may apply.

We're working on expanding our international shipping options. Sign up for our newsletter to be notified when we begin shipping to more countries!

Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can click the tracking number in the email or:

1. Log in to your BarkGains account
2. Go to "Order History"
3. Find your order and click "Track Package"

If you haven't received a tracking number within 2 business days of placing your order, please contact our customer service team.

We process orders quickly to ensure fast delivery. If you need to change or cancel your order:

• If your order hasn't shipped yet, contact us immediately at support@barkgains.com with your order number in the subject line.
• If your order has already shipped, you'll need to follow our return process once you receive the package.

We'll do our best to accommodate your request, but we cannot guarantee that we can cancel or modify orders once they've been placed.

We understand that every dog is unique! To find the perfect products for your furry friend:

• Check the product descriptions for size recommendations and breed compatibility
• Read customer reviews from pet parents with similar dogs
• Use our "Filter Products" feature to narrow down options by size, age, and special needs

If you're still unsure, our customer service team includes experienced dog owners who can provide personalized recommendations. Just contact us with details about your dog's breed, size, age, and specific needs.

Safety is our top priority! All BarkGains products are carefully selected to meet high safety standards. We work with trusted suppliers who use non-toxic materials and conduct rigorous testing.

That said, it's important to choose products appropriate for your dog's size, age, and chewing habits. Always supervise your dog with new toys, and discontinue use if any product becomes damaged or if small pieces break off.

For food and treats, we clearly list all ingredients so you can avoid any known allergens your dog may have. If your dog has specific health concerns, we recommend consulting with your veterinarian before introducing new food products.

BarkGains is committed to offering only the highest quality products for your beloved pets. Our premium standards include:

• Quality Materials: Durable, non-toxic, and eco-friendly whenever possible
• Thoughtful Design: Products designed with both functionality and comfort in mind
• Rigorous Selection: We personally review and test products before adding them to our catalog
• Ethical Sourcing: We partner with suppliers who share our values for animal welfare and environmental responsibility
• Premium Ingredients: For food and treats, we prioritize natural, high-quality ingredients with no artificial preservatives or fillers

We believe your dog deserves the best, and we won't sell anything we wouldn't give to our own furry family members!

We understand that dogs can be picky eaters! While we don't currently offer individual samples, we do have these options:

• Small "trial size" packages of many of our food and treat products
• Variety packs that let you try multiple flavors in smaller quantities
• Our "Satisfaction Guarantee" that allows you to return any unopened food products if your dog doesn't like a particular item

We're working on developing a sample program for the future. Sign up for our newsletter to stay updated!

We want you and your dog to be completely satisfied with your BarkGains purchase. Our return policy includes:

• 30-day return window from the date of delivery
• Items must be unused, unwashed, and in original packaging with tags attached
• Food and treat items can only be returned if unopened
• Personalized items cannot be returned unless there's a manufacturing defect

For complete details, please visit our Returns & Refunds page.

Starting a return is simple:

1. Log in to your BarkGains account
2. Go to "Order History" and find the order containing the item(s) you want to return
3. Click "Return Items" and follow the prompts
4. Print the prepaid return shipping label
5. Package the item(s) securely in their original packaging if possible
6. Attach the shipping label and drop off at any USPS location

If you don't have an account or need assistance, please contact our customer service team with your order number and details about the items you wish to return.

Once we receive your returned item(s), our process works as follows:

• We inspect the returned items within 1-2 business days
• If approved, we process your refund to the original payment method
• Credit card refunds typically appear in your account within 5-7 business days
• Other payment methods may take longer depending on the provider

You'll receive an email notification when your refund has been processed. If it's been more than 10 business days since we confirmed receipt of your return and you haven't received your refund, please contact us.

We're sorry to hear that! If you received a damaged or defective item:

1. Contact us within 7 days of receiving your order
2. Email photos of the damaged/defective item to support@barkgains.com
3. Include your order number and a brief description of the issue

For damaged or defective items, we'll provide a prepaid return label and process a replacement or refund as soon as possible. You won't be responsible for return shipping costs in these cases.

No, you don't need an account to make a purchase on BarkGains. We offer a guest checkout option for your convenience.

However, creating an account provides several benefits:

• Faster checkout for future purchases
• Order tracking and history
• Ability to create and save wishlists
• Access to exclusive offers and promotions
• Easy reordering of your dog's favorite products

Creating an account only takes a minute, and you can do so during checkout or anytime by clicking the "Account" icon in the top navigation.

We accept a variety of payment methods to make your shopping experience convenient:

• All major credit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

All transactions are securely processed and your payment information is never stored on our servers.

Absolutely! We take the security of your personal information very seriously. Our website uses industry-standard SSL encryption to protect your data during transmission, and we never store sensitive payment information on our servers.

Our privacy practices include:

• Secure payment processing through trusted third-party providers
• Limited access to personal information, even among our staff
• Regular security audits and updates
• Strict data retention policies

For more details about how we collect, use, and protect your information, please review our Privacy Policy.

You can easily update your account information by following these steps:

1. Log in to your BarkGains account
2. Click on "Account" in the top navigation
3. Select "Account Settings" from the dashboard
4. Here you can update your:
   • Contact information
   • Password
   • Shipping addresses
   • Payment methods
   • Communication preferences
5. Make your changes and click "Save"

If you need assistance with your account, please contact our customer service team.